Support process

Playground Tech is committed to providing fast and efficient initial responses and resolutions of support requests and incidents. This page gives an introduction to our process for submitting support requests, response times, and responsibilities.

Select support channel

A support request can be submitted through on of our support channels.

• Portal

• Slack / Teams channel

Portal

If you are using the support portal, you must select the support request type your request.

1. Support Request For general inquiries, create this support request type. This type can be assigned all urgency levels.

2. Incident For incidents that needs more direct attention. This type can be assigned all urgency levels.

Once you have chosen your request type, please submit your request by following this process: How to submit a support request

Slack / Teams

If you are submitting a request through Slack / Teams, just write your message in your dedicated channel and we will generate a ticket out of it. You don't need to follow any certain process when submitting the request, but please include as much information as possible, following these guidelines: How to submit a support request

Note that your dedicated Slack / Teams channel can not be used when submitting P1 incidents.

Read more about the details of our support process on the following pages.