Support channels
Customers can submit support requests through the following channels.
Portal: Available 24/7 for ticket submission and tracking, including P1 (Critical) incidents.
Slack / Teams Channel: Available during business hours and integrated with the Support Portal.
Email: For general inquiries and non-urgent issues.
Portal
The Support portal is the direct way into our ticketing system. Here, you can easily create new support requests, keep track of your active ones, and review the history of completed support requests. Receive timely updates via email for every comment and status change related to your request. Plus, you have the flexibility to turn off notifications for specific requests if needed.
You find the Support portal here: support.playgroundtech.io.
Slack / Teams channel
As a customer you get a dedicated shared Slack / Teams channel between your own organization and Playground Tech. The purpose with the channel, is to give you an easy way to communicate directly with the Playground Tech team. You can also use this channel to ask questions or raise concerns, and with an integration, we can effortlessly create support requests directly from your channel. All past and future messages in the thread will sync automatically to the support request. Rest assured, support requests initiated through the channel will be easily accessible in our Support portal, just like any other request!
Email
Email can be used for general inquiries and non-urgent issues. Use the following email to contact us, [email protected].
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